VEXIUM · operated by Mario Dinel Staicu, Craiova, Romania
That is the normal path, and it is the whole point of VEXIUM: every lift is watched by a real person before it counts. Nothing is automatic and nothing is instant. You get a notification when the verdict lands, and the lift appears on the leaderboard the moment it is verified.
Email us. A different person will look at the clip again. The most common reasons a lift does not pass are the ones the app lists before you film: the camera cannot see the full movement, the bar or the plates are out of frame, or the clip has been cut or sped up.
No. VEXIUM films in the app, in one take. That is what makes a verified lift mean anything, and it is why the leaderboard is worth climbing.
Coins are credited the moment your store confirms the payment. If the balance has not moved, open the coin store and tap Restore Purchases first — that re-checks the purchase with Apple or Google. If it still has not landed, email us with the date and the amount and we will find the transaction.
Purchases are billed by the App Store or Google Play, not by us, so refunds go through them — we cannot reverse a charge on their behalf. Apple: reportaproblem.apple.com. Google: Play Store → Account → Order history. If you are an EU or UK consumer, section 6 of the Terms explains how the 14-day withdrawal right applies to a purchase that is delivered immediately.
No, and they are not money. Shakes are earned by training and set your season level; VEX Coins are bought and spend on cosmetics, boosts and the Battle Pass. Neither can be sold, withdrawn or converted into currency.
Paid cases are not sold in every country — Belgian law treats paid randomised items as gambling, so we do not sell them there. The free daily drop still works, and every skin in the cases is also sold in the Shop, which rotates three a day.
Use Trouble getting in? on the sign-in screen. If you created your account with Apple or Google, there is no VEXIUM password — sign in with the same provider you used originally.
In the app: Profile → Account → Delete forever. Without the app installed, use the account deletion page. Deletion is permanent and removes your lifts, videos and account data; it also forfeits your Shakes and VEX Coins, which is explained in section 8 of the Terms.
Report it from inside the app — every video, comment and message has a report action, and you can block any athlete outright. A report hides the content for you immediately and opens a ticket; we aim to act on it within 24 hours.
VEXIUM carries no advertising SDK, no tracking and no analytics. Your account, lifts and videos are stored in the European Union. What we collect and why is set out in the Privacy Policy, including how to ask for a copy of your data or have it erased, and which authority you can complain to.
support@vexiumapp.com. One person reads that inbox, so plain English or Spanish is fine and a screenshot helps more than a long description.
VEXIUM