Delete your account and data

Last updated 5 October 2026

You can delete your VEXIUM account yourself, from inside the app. If you no longer have the app installed, or you cannot sign in, write to us and we will do it for you.

1. In the app — immediate

Open Profile → Account → Delete account. You will be asked to confirm twice. The deletion runs straight away; you do not need to contact us and you do not need to wait for a reply.

2. By email — if you cannot use the app

Email support@vexiumapp.com from the address your account uses, with the subject Delete my account. Sending from the account's own email address is how we confirm the request is yours. If you signed up with Apple or Google, say so and tell us the email that sign-in uses.

We answer within one month, and in practice far sooner. We will tell you when it is done.

What gets deleted

Everything that makes up your account: your profile and username, your lifts and the videos attached to them, your identity photo, your messages, your Shakes and VEX Coins balances, your purchase history inside the app, your cosmetics and skins, your duels, your streak and your achievements. Messages you sent to another person are deleted from their side too.

What we keep, and for how long

Three things survive a deletion. They are the same three listed in section 5 of our Privacy Policy, and no more than those:

• Records we are legally required to retain — transaction records kept for tax purposes, for as long as the law requires.
• Safety reports made about content, so that somebody cannot erase evidence of abuse by deleting their account.
• If the account is suspended when you delete it: a one-way cryptographic hash (SHA-256) of your email address and of your Apple or Google sign-in identifier, and nothing else. No name, no lifts, no videos, no messages. We cannot read your address back out of it; we can only check whether a new sign-up matches it, which is what stops a suspension being dodged with a fresh account. We keep it only until the suspension would have ended, then delete it. A permanent suspension means we keep it indefinitely.

Deleting your account does not cancel a subscription or refund a purchase — those are handled by Apple or Google, not by us.

Other data rights

For a copy of your data, a correction, or anything else described in section 6 of the Privacy Policy, email support@vexiumapp.com. These are handled by a person today; there is no self-service export button yet.

Controller: Mario Dinel Staicu, Calea Bucuresti nr. 7, bl. U2, sc. 1, ap. 7, 200580 Craiova, Romania · support@vexiumapp.com